Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201486 | Glasgow Housing Association Ltd | complaints handling | Not upheld, no recommendations | November 2012 |
| 201201551 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |
| 201201577 | Renfrewshire Council | licensing - other | Not upheld, no recommendations | November 2012 |
| 201201596 | Scottish Prison Service | earnings | Not upheld, no recommendations | November 2012 |
| 201201814 | Scottish Prison Service | work (in prison) | No decision reached | November 2012 |
| 201202059 | Forth Valley NHS Board | complaints handling | No decision reached | November 2012 |
| 201202153 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201202531 | The Golden Jubilee National Hospital | clinical treatment / diagnosis | Some upheld, recommendations | November 2012 |
| 201002396 | A Council | policy/administration | Upheld, recommendations | October 2012 |
| 201002747 | The Golden Jubilee National Hospital | clinical treatment; diagnosis | Not upheld, recommendations | October 2012 |