Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002995 University of Dundee academic appeal/exam results/degree classification Some upheld, recommendations October 2012
201004350 Fife Council policy/administration Not upheld, recommendations October 2012
201100873 Fife Council parking Not upheld, no recommendations October 2012
201100925 Aberdeenshire Council council tax (incl community charge) Some upheld, action taken by body to remedy, recommendations October 2012
201100997 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Some upheld, recommendations October 2012
201101281 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations October 2012
201101370 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations October 2012
201101699 Melville Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2012
201101721 The Highland Council policy/administration Some upheld, recommendations October 2012
201102025 East Renfrewshire Council policy/administration Not upheld, no recommendations October 2012