Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104974 Fife Council policy/administration Upheld, recommendations October 2012
201104981 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201105126 South Lanarkshire Council capital works, renovation, central heating, double glazing, etc No decision reached October 2012
201105182 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201105354 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, recommendations October 2012
201200022 A Medical Practice in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201200184 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012
201200239 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2012
201200246 Argyll Community Housing Association improvements and alterations Some upheld, action taken by body to remedy, no recommendations October 2012
201200440 Scottish Prison Service personal property Upheld, action taken by body to remedy, no recommendations October 2012