Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201421 Scottish Prison Service regime and operation of prison Not upheld, no recommendations October 2012
201105352 A Medical Practice in the Borders NHS Board area appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations October 2012
201003315 Greater Glasgow and Clyde NHS Board policy/administration; complaints handling Upheld, recommendations September 2012
201100106 Glasgow City Council finance - rent Not upheld, no recommendations September 2012
201101332 Greater Glasgow and Clyde NHS Board - Acute Services Division policy/administration Upheld, recommendations September 2012
201101431 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201101545 Edinburgh Napier University complaints handling Some upheld, recommendations September 2012
201101712 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2012
201102036 North Lanarkshire Council policy / administration; handling of planning application Upheld, action taken by body to remedy, recommendations September 2012
201102045 Dumfries and Galloway Council kennels Some upheld, recommendations September 2012