Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201904106 | Dumfries and Galloway Council | Kinship care | Upheld, recommendations | August 2021 |
| 201905360 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 201906391 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | August 2021 |
| 201906809 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 201906846 | Forth Valley NHS Board | Nurses / nursing care | Upheld, recommendations | August 2021 |
| 201906972 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | August 2021 |
| 201906999 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201907136 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, recommendations | August 2021 |
| 201907236 | Heriot-Watt University | Special needs - assessment and provision | Some upheld, no recommendations | August 2021 |
| 201907331 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |