New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003932 Ayrshire and Arran NHS Board clinical treatment/diagnosis Not upheld, no recommendations August 2012
201004338 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2012
201004828 West Lothian Council finance - housing benefit and council tax benefit Some upheld, recommendations August 2012
201004951 Fife NHS Board hygiene, cleanliness and infection control Not upheld, recommendations August 2012
201005054 Perth and Kinross Council policy/administration Upheld, action taken by body to remedy, no recommendations August 2012
201005308 The Highland Council handling of application (complaints by opponents) Some upheld, no recommendations August 2012
201100659 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2012
201100830 Fife Council homeless person issues Not upheld, recommendations August 2012
201100872 Albyn Housing Society Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations August 2012
201100965 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012