New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101198 South Lanarkshire Council policy/administration Some upheld, recommendations August 2012
201101206 Lochaber Housing Association Ltd improvements and alterations Some upheld, no recommendations August 2012
201101319 Crown Office and Procurator Fiscal Service policy/administration Upheld, recommendations August 2012
201101443 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012
201101555 The Moray Council building warrants: certificates of completion/habitation Some upheld, recommendations August 2012
201101570 Falkirk Council policy/administration Some upheld, no recommendations August 2012
201102101 Fife Council handling of application (complaints by applicants) Some upheld, recommendations August 2012
201102273 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations August 2012
201102381 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2012
201102414 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2012