New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103416 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | August 2012 |
| 201103439 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103474 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103498 | NHS 24 | appointments/admissions (delay, cancellation, waiting lists) | No decision reached | August 2012 |
| 201103609 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2012 |
| 201103654 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103684 | Queen Margaret University | academic appeal/exam results/degree classification | Upheld, recommendations | August 2012 |
| 201103869 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103915 | Scottish Water | water pressure - low | Some upheld, recommendations | August 2012 |
| 201104062 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | August 2012 |