New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105186 | Scottish Prison Service | recreation | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201105247 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | August 2012 |
| 201200044 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | August 2012 |
| 201200138 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, recommendations | August 2012 |
| 201200351 | Scottish Prison Service | personal property | Not upheld, no recommendations | August 2012 |
| 201200542 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2012 |
| 201003200 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2012 |
| 201004466 | Grampian NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
| 201004933 | Shetland NHS Board | Clinical treatment / Diagnosis | No decision reached | July 2012 |
| 201005159 | The City of Edinburgh Council | Licensing - Other | Some upheld, recommendations | July 2012 |