New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104902 Scottish Water Policy/administration Not upheld, no recommendations July 2012
201104967 Scottish Prison Service Visits Some upheld, recommendations July 2012
201105057 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Upheld, recommendations July 2012
201105087 Renfrewshire Council Policy/administration Not upheld, no recommendations July 2012
201105297 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Not upheld, no recommendations July 2012
201200021 A Medical Practice in the Tayside NHS Board area Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2012
201200045 Greater Glasgow and Clyde NHS Board - Acute Services Division Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2012
201201008 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations June 2012
201003190 Fife Council Children in care; taken into care; child abuse; custody of children Not upheld, no recommendations June 2012
201004820 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations June 2012