New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102047 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations June 2012
201102277 Forth Valley NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, action taken by body to remedy, recommendations June 2012
201102321 Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations June 2012
201102339 A Medical Practice in the Grampian NHS Board area
 clinical treatment; diagnosis Some upheld, recommendations June 2012
201102546 North Lanarkshire Council Advertisement of proposals: notification and hearing of objections Not upheld, no recommendations June 2012
201102551 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Some upheld, recommendations June 2012
201102613 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations June 2012
201102661 A Medical Practice in the Fife NHS Board area Policy/administration Not upheld, no recommendations June 2012
201102662 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, recommendations June 2012
201102720 The Highland Council Rights of way and public footpaths Not upheld, no recommendations June 2012