New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102748 | Orkney NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | June 2012 |
| 201102766 | East Lothian Council | Complaints handling (incl Social Work complaints procedures) | Not upheld, no recommendations | June 2012 |
| 201102823 | University of the West of Scotland | Complaints handling | Not upheld, action taken by body to remedy, no recommendations | June 2012 |
| 201102889 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, no recommendations | June 2012 |
| 201102892 | Scottish Prison Service | Staff Treatment | Not upheld, recommendations | June 2012 |
| 201102970 | South Lanarkshire Council | Policy/administration | Not upheld, no recommendations | June 2012 |
| 201102978 | Lanarkshire NHS Board | clinical treatment; diagnosis | Upheld, action taken by body to remedy, no recommendations | June 2012 |
| 201103068 | Perth and Kinross Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | June 2012 |
| 201103112 | Business Stream Ltd | Incorrect billing | Not upheld, no recommendations | June 2012 |
| 201103184 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, recommendations | June 2012 |