New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103838 | Scottish Prison Service | Accommodation (including cell amenities and location) | Not upheld, no recommendations | June 2012 |
| 201103894 | Dundee City Council | Repairs and maintenance of housing stock | Not upheld, no recommendations | June 2012 |
| 201103896 | A Medical Practice in the Fife NHS Board area |
Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | June 2012 |
| 201104084 | Falkirk Council | Policy/administration | Not upheld, no recommendations | June 2012 |
| 201104093 | The Moray Council | Maintenance and repair of roads | Not upheld, no recommendations | June 2012 |
| 201104151 | Ayrshire and Arran NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | June 2012 |
| 201104220 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | June 2012 |
| 201104667 | Fife Council | Repairs and maintenance of housing stock | Some upheld, recommendations | June 2012 |
| 200903307 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201000351 | Fife Council | Continuing care | Not upheld, action taken by body to remedy, no recommendations | May 2012 |