New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004909 | Scottish Borders Council | planning, permission, enforcement | Some upheld, recommendations | May 2012 |
| 201005084 | The Highland Council | school transport | Not upheld, no recommendations | May 2012 |
| 201100246 | Fife Council | Complaints handling | Some upheld, recommendations | May 2012 |
| 201100281 | Glasgow City Council | Council Tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |
| 201100609 | Aberdeenshire Council | sheltered housing issues/residential homes | Upheld, recommendations | May 2012 |
| 201100704 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201100715 | Aberdeen City Council | planning committee | Not upheld, no recommendations | May 2012 |
| 201100730 | South Lanarkshire Council | applications, allocations, transfers and exchanges | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100818 | Lanarkshire NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |
| 201100821 | Stirling Council | construction by developers/adoption of roads | Not upheld, no recommendations | May 2012 |