New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104167 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201104358 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | May 2012 |
| 201104451 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 |
| 201104507 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | May 2012 |
| 201001091 | Lothian NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201003933 | Care Inspectorate | complaints handling | Not upheld, no recommendations | April 2012 |
| 201004906 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201005073 | Crofting Commission | handling of application | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201100090 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201100241 | A Medical Practice in the Fife NHS Board area | policy/administration | Some upheld, recommendations | April 2012 |