New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100448 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101039 Borders NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101056 Care Inspectorate complaints handling Not upheld, no recommendations April 2012
201101238 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101242 Forth Valley NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101396 Scottish Ambulance Service clinical treatment; diagnosis Upheld, recommendations April 2012
201101412 Lothian NHS Board policy/administration Some upheld, action taken by body to remedy, no recommendations April 2012
201101414 Lothian NHS Board - University Hospitals Division Complaints handling Some upheld, recommendations April 2012
201101581 Scottish Prison Service complaints handling Upheld, recommendations April 2012
201101682 Scottish Natural Heritage policy/administration Some upheld, no recommendations April 2012