New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101686 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101838 | Business Stream Ltd | meter size | Not upheld, no recommendations | April 2012 |
| 201101839 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101886 | Scottish Government | policy/administration | Some upheld, recommendations | April 2012 |
| 201101933 | Paragon Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2012 |
| 201101964 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102068 | Scottish Prison Service | accuracy of Prisoner Record | Not upheld, no recommendations | April 2012 |
| 201102164 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2012 |
| 201102374 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201102718 | Scottish Ambulance Service | policy/administration | Not upheld, no recommendations | April 2012 |