New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102763 | Dalmuir Park Housing Association Ltd | claim | Not upheld, recommendations | April 2012 |
| 201102800 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102839 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | April 2012 |
| 201102853 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | April 2012 |
| 201102884 | A Dental Practice in the Lothian NHS Board area | Complaints handling | Not upheld, action taken by body to remedy, recommendations | April 2012 |
| 201102893 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, recommendations | April 2012 |
| 201103024 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103108 | Scottish Prison Service | staff treatment | Not upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103304 | Business Stream Ltd | debt recovery; payment fees | Not upheld, no recommendations | April 2012 |
| 201103312 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2012 |