New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103342 | Scottish Prison Service | downgrading | Not upheld, no recommendations | April 2012 |
| 201103352 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | April 2012 |
| 201103434 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 |
| 201103473 | Scottish Prison Service | education | Not upheld, no recommendations | April 2012 |
| 201103477 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | April 2012 |
| 201103508 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 |
| 201103520 | Scottish Prison Service | finance procedures | Upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103592 | Grampian NHS Board | Communication and complaints handling | Upheld, recommendations | April 2012 |
| 201103646 | Tayside NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | April 2012 |
| 201103862 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2012 |