New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201001204 | Argyll and Bute Council | social work | Some upheld, recommendations | February 2012 |
| 201002040 | Fife Council | policy/administration | Upheld, recommendations | February 2012 |
| 201003212 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Not upheld, action taken by body to remedy, no recommendations | February 2012 |
| 201003706 | Police Complaints Commissioner for Scotland | policy/administration | Not upheld, no recommendations | February 2012 |
| 201003827 | University of the West of Scotland | property | Some upheld, recommendations | February 2012 |
| 201004187 | Falkirk Council | planning (handling of application) | Not upheld, action taken by body to remedy, no recommendations | February 2012 |
| 201004300 | Fife Council | policy/administration | Not upheld, no recommendations | February 2012 |
| 201004334 | Tayside NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | February 2012 |
| 201004719 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 |
| 201004978 | Scottish Borders Council | examination presentations | Not upheld, no recommendations | February 2012 |