New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201005166 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | February 2012 |
201100032 | Falkirk Council | planning | Not upheld, no recommendations | February 2012 |
201100178 | A Dental Practice, Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | February 2012 |
201100266 | Scottish Prison Service | unescorted leave | Not upheld, recommendations | February 2012 |
201100360 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | February 2012 |
201100404 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | February 2012 |
201100440 | The City of Edinburgh Council | parking | Not upheld, recommendations | February 2012 |
201100552 | Edinburgh Napier University | policy/administration | Some upheld, recommendations | February 2012 |
201100691 | A Medical Practice, Greater Glasgow and Clyde NHS Board | clinical treatment/diagnosis | Some upheld, recommendations | February 2012 |
201100718 | Lothian NHS Board | clinical treatment; diagnosis | Upheld, action taken by body to remedy, no recommendations | February 2012 |