Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201902477 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201904200 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 201904226 | Western Isles NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201904518 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201905182 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | July 2021 |
| 201907613 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201908075 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2021 |
| 201908610 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | July 2021 |
| 201909210 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 201910382 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |