New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101324 Scottish Prison Service sentence planning Upheld, recommendations February 2012
201101398 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations February 2012
201101586 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2012
201102008 The Highland Council claims for damage, injury, loss Not upheld, no recommendations February 2012
201102078 Scottish Prison Service bullying/victimisation Not upheld, no recommendations February 2012
201102095 East Lothian Council complaints handling Upheld, action taken by body to remedy, no recommendations February 2012
201102138 Scottish Qualifications Authority policy/administration Not upheld, no recommendations February 2012
201102297 Scottish Water sewer flooding - external Not upheld, no recommendations February 2012
201102565 A Medical Practice, Lanarkshire NHS Board lists Not upheld, no recommendations February 2012
201102599 Scottish Prison Service health and safety Not upheld, no recommendations February 2012