Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102614 Dundee City Council handling of application (complaints by opponents) Not upheld, no recommendations February 2012
201102688 The City of Edinburgh Council common repairs to former council houses Some upheld, recommendations February 2012
201102802 Scottish Prison Service access to medical care/treatment Not upheld, no recommendations February 2012
201102987 University of Strathclyde complaints handling Not upheld, no recommendations February 2012
201103001 Scottish Prison Service personal property Not upheld, no recommendations February 2012
200903567 A Medical Practice, Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2012
201001288 Grampian NHS Board Clinical treatment / Diagnosis Upheld, recommendations January 2012
201001305 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201001775 Stirling Council Continuing care No decision reached January 2012
201002232 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012