Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003016 Dumfries and Galloway Council Complaints handling (incl Social Work complaints procedures) Some upheld, action taken by body to remedy, no recommendations January 2012
201003592 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201003723 Tayside NHS Board Clinical treatment / Diagnosis Upheld, recommendations January 2012
201004172 South Lanarkshire Council Complaints handling (including appeals procedures) Some upheld, recommendations January 2012
201004237 Grampian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201004597 East Lothian Council Policy/administration Not upheld, action taken by body to remedy, no recommendations January 2012
201005258 Scottish Borders Council Unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations January 2012
201005324 Scottish Prison Service Complaints Handling Some upheld, no recommendations January 2012
201005378 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations January 2012
201100050 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations January 2012