Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100243 Grampian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100277 Highland NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100346 The City of Edinburgh Council Policy/administration Some upheld, recommendations January 2012
201100349 A Dental Practice, Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2012
201100515 Knowes Housing Association Ltd Repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, action taken by body to remedy, no recommendations January 2012
201100537 Glasgow City Council Private sector grants and loans, house condition surveys Some upheld, action taken by body to remedy, no recommendations January 2012
201100538 The City of Edinburgh Council Council Tax (incl Community Charge) Not upheld, no recommendations January 2012
201100550 West Lothian Council Finance - tenancy charges Some upheld, recommendations January 2012
201100662 Care Inspectorate (SCSWIS) Policy/administration Not upheld, no recommendations January 2012
201100710 University of Glasgow Policy/administration Not upheld, no recommendations January 2012