Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101109 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101161 Lothian NHS Board - University Hospitals Division Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2012
201101244 South Ayrshire Council Homeless person issues Not upheld, no recommendations January 2012
201101309 A Medical Practice, Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101517 Tayside NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations January 2012
201101695 A Medical Practice, Lothian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101922 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, no recommendations January 2012
201102183 Strathclyde Partnership for Transport Policy/administration Not upheld, no recommendations January 2012
201102206 Scottish Prison Service Orderly room hearing Not upheld, no recommendations January 2012
201102219 A Dental Practice, Tayside NHS Board Policy/administration Not upheld, no recommendations January 2012