Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201911608 | Wheatley Housing Group Ltd | Repairs and maintenance | Some upheld, no recommendations | July 2021 |
| 202000229 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2021 |
| 202000236 | Glasgow City Health and Social Care Partnership | Complaints handling | Upheld, recommendations | July 2021 |
| 202000782 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | July 2021 |
| 202001363 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2021 |
| 202001420 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 202001685 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 202002453 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 202006018 | Wheatley Housing Group Ltd | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | July 2021 |
| 201806812 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |