Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101436 | The City of Edinburgh Council | council tax, complaints handling | Upheld, recommendations | December 2011 |
| 201101464 | Lothian NHS Board - University Hospitals Division | clinical treatment; diagnosis | No decision reached | December 2011 |
| 201101582 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2011 |
| 201101605 | Scottish Prison Service | bullying; victimisation | Not upheld, no recommendations | December 2011 |
| 201101725 | Dumfries and Galloway Council | policy/administration | Not upheld, no recommendations | December 2011 |
| 201101966 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | December 2011 |
| 201101996 | Highland NHS Board | clinical treatment;diagnosis | Not upheld, no recommendations | December 2011 |
| 201102084 | Scottish Prison Service | downgrading | Not upheld, no recommendations | December 2011 |
| 201102106 | Borders NHS Board | policy/administration | Not upheld, recommendations | December 2011 |
| 201102136 | Scottish Prison Service | personal property | Not upheld, no recommendations | December 2011 |