Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004587 Fife Council conservation areas; listed buildings; tree preservation orders Not upheld, no recommendations October 2011
201004589 Perth and Kinross Council parking Not upheld, no recommendations October 2011
201004653 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011
201004662 East Renfrewshire Council public health and civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations October 2011
201004681 Audit Scotland policy/administration Not upheld, no recommendations October 2011
201004696 Western Isles NHS Board policy/administration Not upheld, no recommendations October 2011
201004712 Highland NHS Board appointments; admissions (delay, cancellation, waiting lists) Upheld, recommendations October 2011
201004794 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011
201004885 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201004887 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011