Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100205 The City of Edinburgh Council primary school Some upheld, recommendations October 2011
201100261 A Medical Practice, Highland NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations October 2011
201100271 Ayrshire and Arran NHS Board communication; staff attitude; dignity; confidentiality Upheld, recommendations October 2011
201100283 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100331 Scottish Prison Service progression Not upheld, no recommendations October 2011
201100398 Scottish Qualifications Authority policy/administration Not upheld, no recommendations October 2011
201100421 The Moray Council sales and leases of property including excambions Not upheld, no recommendations October 2011
201100488 Falkirk Council maintenance and repair of roads Not upheld, no recommendations October 2011
201100605 South Lanarkshire Council council tax (incl community charge) Resolved, action taken by body to remedy October 2011
201100723 Renfrewshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2011