Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201001991 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations September 2011
201002146 Perth and Kinross Council handling of application (complaints by opponents) Some upheld, recommendations September 2011
201002431 West Lothian Council housing application Not upheld, no recommendations September 2011
201003024 The City of Edinburgh Council finance - tenancy charges Not upheld, no recommendations September 2011
201003128 Glasgow City Council complaints handling Some upheld, recommendations September 2011
201003188 Renfrewshire Council handling of plannning application (complaints by opponents) Not upheld, no recommendations September 2011
201003261 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2011
201003732 The Moray Council planning, neighbour notification Some upheld, action taken by body to remedy, no recommendations September 2011
201003748 Renfrewshire Council handling of application (complaints by opponents) Not upheld, no recommendations September 2011
201003865 Lothian NHS Board policy/administration Not upheld, action taken by body to remedy, no recommendations September 2011