Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100419 Scottish Prison Service staff treatment Not upheld, no recommendations September 2011
201100501 Scottish Prison Service review of supervision level Not upheld, no recommendations September 2011
201100554 Scottish Prison Service prison wages, withheld wages Not upheld, no recommendations September 2011
201100620 Aberdeenshire Council homeless person issues Not upheld, no recommendations September 2011
201100627 Renfrewshire Council noise pollution Not upheld, no recommendations September 2011
201100642 Scottish Prison Service sentence planning Not upheld, action taken by body to remedy, no recommendations September 2011
201100720 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, action taken by body to remedy, recommendations September 2011
201100721 Scottish Prison Service clothing Not upheld, action taken by body to remedy, no recommendations September 2011
201100724 Scottish Prison Service disciplinary charges; orderly room proceedings Not upheld, action taken by body to remedy, no recommendations September 2011
201100791 Scottish Prison Service policy/administration No decision reached September 2011