New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004685 Ayrshire and Arran NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations August 2011
201004741 Aberdeenshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004812 Waverley Housing Repairs and maintenance of housing stock (including dampness and infestations) No decision reached August 2011
201004917 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, action taken by body to remedy, no recommendations August 2011
201004921 A Medical Practice, Lothian NHS Board Practice list Some upheld, recommendations August 2011
201004965 Stirling Council Maintenance and repair of roads Not upheld, no recommendations August 2011
201005046 Argyll and Bute Council Non-domestic rates Some upheld, action taken by body to remedy, no recommendations August 2011
201005123 Aberdeen City Council Policy/administration Not upheld, no recommendations August 2011
201005157 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2011
201005161 Scottish Prison Service Progression Not upheld, action taken by body to remedy, no recommendations August 2011