New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005201 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations August 2011
201005315 Highland NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, action taken by body to remedy, no recommendations August 2011
201005334 Dumfries and Galloway Council Community Councils Not upheld, no recommendations August 2011
201005364 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201005368 Scottish Prison Service Progression Not upheld, no recommendations August 2011
201005373 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations August 2011
201100005 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations August 2011
201100059 North Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201100084 Renfrewshire Council Traffic regulation and management Not upheld, action taken by body to remedy, no recommendations August 2011
201100132 Waverley Housing Calculation of rent and/or service charges Not upheld, no recommendations August 2011