New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002171 Greater Glasgow and Clyde NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations June 2011
201002248 Lothian NHS Board care of the elderly; nutrition; record-keeping; communication Some upheld, recommendations June 2011
201002471 Renfrewshire Council complaints handling; investigation Not upheld, action taken by body to remedy, no recommendations June 2011
201002667 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis; consent Some upheld, recommendations June 2011
201002668 Fife Council council tax collection; pursuit of arrears Not upheld, no recommendations June 2011
201002767 NHS 24 clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments Not upheld, no recommendations June 2011
201002776 Glasgow City Council education; exclusion from school; complaints handling Upheld, recommendations June 2011
201002777 South Lanarkshire Council handling of planning application; objection; retrospective planning application Not upheld, no recommendations June 2011
201002854 Scottish Prison Service prisoners; property Not upheld, no recommendations June 2011
201002903 The City of Edinburgh Council disabled parking bays; tram works Not upheld, no recommendations June 2011