New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003049 Scottish Borders Council education; complaints handling Some upheld, recommendations June 2011
201003054 Highland NHS Board clinical treatment; diagnosis; back injury Not upheld, no recommendations June 2011
201003286 Albyn Housing Society Ltd policy/administration Some upheld, recommendations June 2011
201003363 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2011
201003444 South Lanarkshire Council cemeteries; burial; purchase of lair Not upheld, action taken by body to remedy, no recommendations June 2011
201003643 Fife Council environmental health and cleansing; refuse collection and bins Not upheld, no recommendations June 2011
201003699 A medical practice, Greater Glasgow and Clyde NHS Board removal from practice list Upheld, recommendations June 2011
201003798 Scottish Prison Service security; control and progression; assessment Not upheld, no recommendations June 2011
201003994 Aberdeen City Council development plans: objection to proposals; inaccurate report Not upheld, no recommendations June 2011
201004027 Scottish Prison Service exercise in the open air; complaints handling Not upheld, no recommendations June 2011