New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004601 North Lanarkshire Council planning; delay Upheld, action taken by body to remedy, no recommendations June 2011
201004604 The City of Edinburgh Council noise pollution Not upheld, no recommendations June 2011
201004624 Scottish Prison Service orderly room hearing Upheld, action taken by body to remedy, no recommendations June 2011
201004643 Grampian NHS Board lost property claim Resolved, action taken by body to remedy June 2011
201004809 Scottish Prison Service education; classes Upheld, action taken by body to remedy, no recommendations June 2011
201004870 Scottish Prison Service communication and records, transfer Not upheld, no recommendations June 2011
201005058 Scottish Prison Service prisoner privileges; buying goods Not upheld, no recommendations June 2011
201100008 South Lanarkshire Council refuse collection and bins; policy/administration Not upheld, no recommendations June 2011