New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900435 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201900708 | Edinburgh College | Providing Learning Support and Guidance (by curriculum staff) | Upheld, recommendations | May 2021 |
| 201900819 | South Lanarkshire Council | Policy / administration | Not upheld, no recommendations | May 2021 |
| 201901038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201901266 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201901870 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201901899 | Aberdeenshire Council | Primary School | Not upheld, no recommendations | May 2021 |
| 201902203 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201902396 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2021 |
| 201902642 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | May 2021 |