New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201902832 | Western Isles NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2021 |
| 201902979 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2021 |
| 201903128 | Ayrshire and Arran NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | May 2021 |
| 201903499 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201903611 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201903628 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2021 |
| 201903759 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201903767 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201904053 | Scottish Government | Policy / administration | Some upheld, recommendations | May 2021 |
| 201904485 | University of Glasgow | Special needs - assessment and provision | Upheld, recommendations | May 2021 |