Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805660 | Castle Rock Edinvar Housing Association | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2021 |
| 201806793 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201808494 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201808526 | South Lanarkshire Council | Child services and family support | Some upheld, recommendations | March 2021 |
| 201809267 | Live Borders | Complaints handling | Not upheld, no recommendations | March 2021 |
| 201809582 | Hillcrest Housing Association | Repairs and maintenance | Not upheld, no recommendations | March 2021 |
| 201810152 | Tayside NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | March 2021 |
| 201810822 | A Medical Practice in the Fife NHS Board area | Lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | March 2021 |
| 201900199 | Tayside NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2021 |
| 201900740 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |