Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201905731 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201907169 | Edinburgh Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | March 2021 |
| 201907500 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201908128 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201908410 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201908492 | Shetland Islands Council | Assessments / self-directed support | Not upheld, no recommendations | March 2021 |
| 201908832 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201911174 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |
| 202001157 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 202003555 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |