Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702572 | North Ayrshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | February 2021 |
| 201802643 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201802758 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201804060 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201804515 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201806620 | East Lothian Council | child services and family support | Some upheld, recommendations | February 2021 |
| 201808095 | University of Glasgow | teaching and supervision | Some upheld, no recommendations | February 2021 |
| 201808119 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201808479 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | February 2021 |
| 201809286 | Midlothian Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2021 |