Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201901409 | Midlothian Council | claims for damage / injury / loss | Some upheld, recommendations | January 2021 |
| 201901683 | Angus Council | child services and family support | Upheld, recommendations | January 2021 |
| 201902016 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902201 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902383 | East Lothian Council | policy / administration | Upheld, recommendations | January 2021 |
| 201902575 | Highland NHS Board | continuing care | Some upheld, recommendations | January 2021 |
| 201902736 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 201902748 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903199 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903410 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |