Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201910096 | Borders NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | January 2021 |
| 201911923 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 202001237 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202001512 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Not upheld, no recommendations | January 2021 |
| 202002090 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202002252 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202002479 | Perth and Kinross Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 202002582 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201803447 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2020 |
| 201809611 | Live Borders | Policy / administration | Upheld, recommendations | December 2020 |