Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900063 East Lothian Council Repairs and maintenance Upheld, recommendations December 2020
201900317 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201900616 University of Glasgow Special needs - assessment and provision Upheld, recommendations December 2020
201900907 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201901549 East Lothian Council Public Health & Civic Government Acts - nuisances / problems in/around buildings Not upheld, no recommendations December 2020
201902071 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201902465 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations December 2020
201902618 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903553 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903690 Western Isles NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020