Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903840 Comhairle nan Eilean Siar Child services and family support Upheld, recommendations December 2020
201903883 University of Edinburgh Policy / administration Not upheld, no recommendations December 2020
201903967 West Lothian Council Noise pollution Some upheld, recommendations December 2020
201904161 Glasgow Life Other Upheld, recommendations December 2020
201905237 Aberdeen City Council Policy / administration Not upheld, no recommendations December 2020
201905289 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201905433 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201905582 Perth and Kinross Council Care in the community Some upheld, recommendations December 2020
201905590 Glasgow City Council Traffic regulation and management Upheld, recommendations December 2020
201905597 Greater Glasgow and Clyde NHS Board - Acute Services Division Nurses / nursing care Not upheld, no recommendations December 2020