New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807763 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations June 2020
201807779 Dumfries and Galloway Council policy / administration Upheld, recommendations June 2020
201807786 East Dunbartonshire Council special educational needs - assessment & provision Not upheld, no recommendations June 2020
201807958 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201807962 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808024 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808068 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808099 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808152 Business Stream incorrect billing Not upheld, no recommendations June 2020
201808173 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Not upheld, no recommendations June 2020