New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810535 | The Highland Council | secondary school | Not upheld, no recommendations | March 2020 |
| 201810588 | West Lothian Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2020 |
| 201901595 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201901747 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201902664 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201902691 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201903208 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201904055 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201904120 | NHS 24 | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | March 2020 |
| 201704255 | Stirling Council | Social work | Upheld, recommendations | November 2019 |