New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2019 |
| 201811067 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201900126 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201609486 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201702614 | Port of Leith Housing Association Ltd | policy / administration | Not upheld, no recommendations | August 2019 |
| 201704544 | Cairngorms National Park Authority | policy / administration | Not upheld, no recommendations | August 2019 |
| 201707342 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201708211 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2019 |
| 201708302 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201708977 | Tayside NHS Board | nurses / nursing care | Some upheld, recommendations | August 2019 |